THE
inGROUP TEAM
The ARCHITECTS
With a combined experience of over 150 years of Business Process Management (BPM) experience and overall 250 years of management experience across diverse industries and geographies, for over 2 decades, the inGROUP team has built and managed over 300+ client relationships in BFSI, Telecom, Healthcare, Travel, Manufacturing, Utilities, Hospitality and Retail enterprises.
SUSIR KUMAR
Founder
Founded the most successful global BPO venture. Delivered significant profitability and value to all key stakeholders: employees, clients and PE.
Over 30 years of experience in the services industry specializing in setting up new ventures, M&A advisory and corporate structuring.
RAMACHANDRA PANICKAR
Partner
Domain Leader in Finance & Accounting, comes with over 25 years of F&A functional experience.
Held global leadership position as the CFO with Intelenet and other organizations like DHL and Datamatics.
Lends his expertise in acquisitions, investments and stakeholder management.
CHANDRAMOULI BASKARAN
Partner
Domain leader in Banking & Financial Services and an operations expert with 26 years of experience.
Held global leadership positions as President & Global COO, core expertise in operational transformation and enabling digitized environment.
Worked with Intelenet, Bank of America, Yes Bank and HDFC Bank.
SURESH RAMANI
Partner
Domain & practice leader In Healthcare Services having 25 years of experience in Go To Market, product development, delivery & innovation in sales and customer management.
Held diverse global leadership positions as President and COO, CTO in the BPM space.
Worked with Intelenet, Msource, GE Capital, ANZ Grindlays & Citibank.
PRABHU SRINIVASAN
Partner
25+ years of experience in BFS, Retail & Business Process Services(ITES/BPM). Core expertise in operations, corporate strategy, knowledge services & business transformation. Worked in Intelenet, KPMG, GE Capital & Standard Chartered. He has held global leadership position as the COO & Chief Strategy Officer in Intelenet. Involved in a wide range of M&A from diligence to integration. A qualified chartered accountant (CPA) & a trained Six Sigma Black Belt.
MANUEL DSOUZA
Partner
With over 30 years of experience across industries; Manuel has been responsible for articulating People Strategies and deploying employee-centric practices to drive organisation effectiveness and create inspiring workplaces that engage and motivate teams to deliver superior interactions and enhance customer experiences. He is an expert in areas of HR Transformation, Talent Management, Employee Engagement, Change Management and Leadership Capability Building.
DR. RAJENDRA DESHPANDE
Partner
Dr. Rajendra Deshpande is an IT industry veteran and the longest serving CIO in BPO sector, having delivered many transformational initiatives during his career.
A constant learner, Deshpande is known for his skills in Service Delivery, Enterprise Architecture, IT strategy, Information security and Transformational initiatives.
His digital dream is to make use of visual thinking to simplify complex issues and use it effectively, train more people and increase awareness about the subject.
The DELIVERY TEAM
Scaling business growth in new markets and industries; to deliver multi shore operations in 8 countries viz. USA, UK, Philippines, Middle east, India & Guatemala. The team has built and leveraged process excellence, automation, technology enablers and incubated digital products within multi shore operations environment and delivered significant cost savings.
VIJAY VENKATESH
Principal Consultant
22 years of experience in outsourcing (ITeS / BPM) and  financial services across business management, operational leadership, strategy & corporate development (growth, strategic planning, M & A, investor relationship etc.), consulting, process excellence, transformational change, COPC & six sigma.
Worked with Intelenet UK, GE Capital and Standard Chartered Bank.
DIBYENDU DAS
Principal Consultant
22+ years of experience in facilitating Operational Excellence and transformation journeys within Service organizations
An ex lead Auditor with COPC, he has facilitated operational excellence journeys for 50+ service organizations, over 250+ operational assessments across the world
Led the Knowledge Service practice with Intelenet and prior to that worked with QAI India and GE Capital.
ABHAY TELANG
Principal Consultant
29 years of experience in Corporate Finance spread across Manufacturing and Business Process Outsourcing (21 years)
Expertise is in the area of Financial Systems, Business Analysis & Modelling, Finance and Regulatory Due Diligence, Business Integration, Treasury and Forex Management, Pricing and Modelling and set up of Finance Functions in greenfield centers, including captive BOT’s.
VIJAY REDDY
Principal Consultant
25 years of experience in managing large service organizations
Undertook global assignments, led services delivery across multiple industries as the COO of Intelenet Americas
Six sigma practitioner and has led successful projects with Intelenet and with his prior companies DELL and GE Capital.
SEEMA BANGERA
Principal Consultant
Seema has a strong background in handling IT and Cyber Security and brings with her, more than 25 years of experience in Information Security, Security Strategy, Risk Management, Cyber Security, Governance Audit and Compliance.
A strong believer in the power of data protection and information security, Seema’s professional journey spans senior leadership positions in various companies including, Chief Information Security Officer for multinationals.
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